Simpson Arboriculture Ltd attained the status of ARB Approved Contractor (ArbAC) in 2021. This is a national ‘tree surgery’ competence accreditation scheme operated by the Arboricultural Association (a national tree-care industry body, see www.trees.org.uk).
The accreditation really does test all aspects of a tree-care business operation and management, and most importantly, it tests the business at the ‘sharp end’ by visiting work sites rather than just being office and paperwork based (although this is also checked). The scheme also seeks to ensure a customer focused approach and helps businesses better care for their valued customers.
The scheme, which duel-accredits tree surgery contractors with CHAS (Contractors Health and Safety Assessment Scheme), and offers access to the SAFE contractor scheme, is also SSIP (Safety Schemes in Procurement) registered, which is supported and endorsed by HSE. It has also gained increased recognition at a national level often being used as a benchmark standard by Local Authorities and other government bodies.
Speaking, Paul Smith (ArbAC Scheme Manager), said…
“Achievement of the accreditation takes considerable time and commitment, along with a significant financial investment and demonstrates a business that is keen to improve and progress by meeting national standards and effectively agreeing to a program of continuous improvement. It is unfortunate that in an industry which has more than its fair share of ‘less scrupulous’ contractors, often price is the only determining factor for many clients with quality, and ‘best value’, being overlooked. This is a short-sighted approach and often the trees are damaged irreparably and future expensive remedial works are then required. A situation which could easily be avoided by engaging an ‘ARB Approved Contractor’ to undertake the work (and listening to their professional advice of course).”
Contractors are reassessed (retested) every two years to ensure their standards stay at the highest levels and of course to ensure customers are still satisfied with the service they provide.