Tag Archive for: tree surgeon

Hiring a tree surgeon in Lincolnshire: Ask an expert

Do you need a tree pruning, removing or assessing? Hiring a professional tree surgeon in Lincolnshire such as Simpson Arboriculture ensures the job is done safely and efficiently. But if you have never used a tree surgeon before, you may be wondering what to expect.

Here’s a guide to help you understand the process. We can guide you in what to look for when hiring a tree surgeon in Lincolnshire. Simpson Arboriculture are available to cover all of your tree surgery needs.

1. Initial contact and consultation

At Simpson Arboriculture, the process begins with an initial enquiry. This is either by phone, email or via our online form. At this stage, our tree surgery customers in Lincolnshire provide their contact details. It’s also a good idea to provide details such as:

  • The type of tree work required (ie.. tree pruning, tree crown reduction, tree removal, site clearance, stump grinding, etc)
  • The size and location of the tree/s
  • Any access restrictions or potential challenges
  • If the tree is in a conservation area or is protected by a TPO (Tree Preservation Order).

2. Site visit and quotation

For us, the next step would be to arrange a site visit. This usually involves one of our experienced managers coming out to have a look in person.

During the visit they will:

  • Evaluate the health and structure of the tree/s
  • Assess potential risks and safety concerns
  • Consider factors like nearby buildings, power lines or protected areas
  • Recommend the best course of action

This is also a great opportunity for them to foresee any challenges or restrictions that need to be planned for.

Following the site visit, you will receive a written quotation. This is usually by email, although we can also send this out as a paper copy if required. This will include details of the work specification, our terms and conditions and a total cost.

3. Understanding the work plan

Any reputable tree surgeon such as Simpson Arboriculture in Lincolnshire will explain the work in detail. This ensures that our customer understands the process. This may include:

  • The equipment that will be used (e.g. a MEWP for access the tree, stump grinder, or tractor and trailer to remove waste etc)
  • Waste removal options (e.g. chipping and removing all waste, leaving chip or logs for the customer)
  • Any necessary permissions (e.g. where there are TPO or Conservation Area restrictions)
  • If a power line shutdown is required for the work to be carried out safely

For these services (permissions or power shutdowns), we can apply and oversee the whole process for a £25 admin fee. This will be listed on the quotation where applicable.

We always include a copy of our company’s Terms and Conditions, and encourage our customers to get in touch with our friendly team if they have any queries.

4. Accepting the quote and booking in

If the customer is happy with the quotation, they will contact us in the office to let us know they would like to go ahead. We will then come back with our next available date. This can vary depending on the nature of the job, time of year and how busy we are. We do always try and notify customers early on if we have a particularly long wait time.

At this stage, our staff at Simpson Arboriculture would then make a start on any TPO/ conservation area applications if required. They would also get in touch with National Grid to arrange a power shutdown if needed.

5. The day of the job

We will always notify our customers of an approximate arrival time for our team, so they know when to expect them. We will usually ask for any cars to be moved off the drive beforehand if they require access for vehicles or machinery. The team leader will knock on the door and check in with you, go through any final details and ask any questions. This is a great time to ask anything you are unsure about, or let the team know any other information they might need.

The team will then get started! They work hard and are very self-sufficient, so at this stage you can rest assured that everything is being taken care of by our experienced and professional team.

On completion of the work, the team will then let you know they are finished and ask you to come out and check that you are happy with everything. It’s really important to let the team know if you have any queries at this point, e.g. if anything has been missed. It’s always better to resolve any issues while the team are there. Our friendly team will endeavour to ensure that our customers are fully satisfied with the work carried out. 

6. After the job & payment

Once all of the work has been completed and you are happy with everything, we will then send you an invoice. This is usually within one to three days. We offer payment via BACS transfer, or we accept cheques. We always love to hear feedback from our customers. This helps us know what we are doing well, and if there are any areas we can improve on. an email or a phone call are always appreciated if you do have feedback you would like to share. Our team in the office can then ensure this is passed onto the rest of the team.

Get in touch!

Overall, hiring a professional tree surgery company such as Simpson Arboriculture takes the stress out of the job. Our customers can rest assured that the whole process will be taken care of from start to finish, and the job will be completed safely and effectively. By allowing our customers to understand the process, you can feel confident in choosing the right professionals for your garden needs.

You can visit our website to find out more about the services we can offer.

If you require a tree surgeon based in Lincolnshire, get in touch! Our friendly team are available to contact by phone, or via our enquiry form on our website. Quotations are free of charge and we are always happy to discuss your needs and answer any questions you may have.

Professional tree surgeons in Lincolnshire

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How to choose the right tree surgeon

With a myriad of companies now offering tree work, the big question is ‘How do I choose the right tree surgeon?’ This is a valid question and one that we at Simpson Arboriculture are very aware of. We know it can be challenging for customers to decide on the right people for the job. How do you know if the company know what they’re doing? Are they insured? What about their qualifications and training?

Therefore, asking the right questions is the best place to start.

What does the right tree surgery company look like?

Firstly, we would suggest having a look at a tree surgery company’s website. I’m sure you know that any reasonable company will include sufficient information here, including their insurance, accreditations and examples of previous work carried out. It will also give you an indication of how professional the tree surgery company is. It’s useful to know that companies often include testimonials from previous customers too which gives a realistic and honest reflection on their work and capabilities. Another thing you can do is search for Google reviews to find out more.

A few questions that are worth asking are:

  1. Are they insured?
  2. Are they fully qualified?
  3. Do they have the right tools for the job?
  4. How experienced are they?
  5. What about their work standards?
  6. What do their previous customers say?

With that in mind, it is certainly worth giving them a call or an email. This will be telling about a company’s customer service. You will soon get a feel if they are friendly and approachable or not.

Great tree surgeons have a great reputation

Another thing to think about is how well established the tree surgery company are in your local area. It’s usually worth asking around to see who your friends, family and neighbours use for their tree and hedge work. This is a great way to get an honest and authentic answer about the company’s customer service, the standard of work and the level of experience and competency of the arborists.  

Consult the experts on choosing your tree surgeons

For more information on how to choose the right tree surgeon, the Arboricultural Association (Arb Association) have produced a helpful leaflet on choosing a tree surgeon. This will give you some further details about the questions you should be asking and other considerations when choosing a tree surgeon.  

As Arb Approved contractors, Simpson Arboriculture have completed a thorough and rigorous checking process to gain this prestigious accreditation. Many customers are already aware that it is highly valued and widely recognised in the industry. This accreditation gives our customers peace of mind that we are the right people for the job, so you can make

Choosing a tree surgeon

In conclusion, there are so many reasons why you should choose Simpson Arboriculture as the tree surgery company to carry out your tree work:

  • We’ve got the tools. At Simpson Arboriculture, we are fully equipped with our own machinery and utilise modern techniques to get the job done quickly, efficiently and safely
  • Fully insured. With our Public and Employers’ Liability Insurance in place, we are fully covered for all aspects of the work we carry out. This gives our customers and clients peace of mind. We take care of everything!
  • High standards. All work is carried out to ‘British Standards BS 3998: 2010 Tree Work- recommendations’. So our team will ensure that the finished result both looks great and supports the overall health of the tree
  • Certified. We have been officially recognised as being qualified to perform tree work by multiple health and safety bodies. This recognises that we work safely and carry out work to the highest standard
  • 17 years’ experience. We are a trusted and well-established local tree surgery company. With ample experience, we have worked hard to build a strong customer base and a great reputation, both locally and further afield
  • Great customer support. With a friendly and professional team, many of our customers come back year on year and recommend us to their neighbours, family and friends
  • Environmental awareness. From ecology to biosecurity, we work alongside a wide range of professionals to minimise our environmental footprint. Our waste is 100% recycled!

Our friendly team are always happy to talk to you about your tree surgery needs. To find out more, give us a call or enquire through our website. At Simpson Arboriculture, we can help you to choose the right tree surgeon for the job!

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