Do you need a tree pruning, removing or assessing? Hiring a professional tree surgeon in Lincolnshire such as Simpson Arboriculture ensures the job is done safely and efficiently. But if you have never used a tree surgeon before, you may be wondering what to expect.

Here’s a guide to help you understand the process. We can guide you in what to look for when hiring a tree surgeon in Lincolnshire. Simpson Arboriculture are available to cover all of your tree surgery needs.

1. Initial contact and consultation

At Simpson Arboriculture, the process begins with an initial enquiry. This is either by phone, email or via our online form. At this stage, our tree surgery customers in Lincolnshire provide their contact details. It’s also a good idea to provide details such as:

• The type of tree work required (ie.. tree pruning, tree crown reduction, tree removal, site clearance, stump grinding, etc)
• The size and location of the tree/s
• Any access restrictions or potential challenges
• If the tree is in a conservation area or is protected by a TPO (Tree Preservation Order).

2. Site visit and quotation

For us, the next step would be to arrange a site visit. This usually involves one of our experienced managers coming out to have a look in person.

During the visit they will:

• Evaluate the health and structure of the tree/s
• Assess potential risks and safety concerns
• Consider factors like nearby buildings, power lines or protected areas
• Recommend the best course of action

This is also a great opportunity for them to foresee any challenges or restrictions that need to be planned for.

Following the site visit, you will receive a written quotation. This is usually by email, although we can also send this out as a paper copy if required. This will include details of the work specification, our terms and conditions and a total cost.

3. Understanding the work plan

Any reputable tree surgeon such as Simpson Arboriculture in Lincolnshire will explain the work in detail. This ensures that our customer understands the process. This may include:

• The equipment that will be used (e.g. a MEWP for access the tree, stump grinder, or tractor and trailer to remove waste etc)
• Waste removal options (e.g. chipping and removing all waste, leaving chip or logs for the customer)
• Any necessary permissions (e.g. where there are TPO or Conservation Area restrictions)
• If a power line shutdown is required for the work to be carried out safely

For these services (permissions or power shutdowns), we can apply and oversee the whole process for a £25 admin fee. This will be listed on the quotation where applicable.

We always include a copy of our company’s Terms and Conditions, and encourage our customers to get in touch with our friendly team if they have any queries.

4. Accepting the quote and booking in

If the customer is happy with the quotation, they will contact us in the office to let us know they would like to go ahead. We will then come back with our next available date. This can vary depending on the nature of the job, time of year and how busy we are. We do always try and notify customers early on if we have a particularly long wait time.

At this stage, our staff at Simpson Arboriculture would then make a start on any TPO/ conservation area applications if required. They would also get in touch with National Grid to arrange a power shutdown if needed.

5. The day of the job

We will always notify our customers of an approximate arrival time for our team, so they know when to expect them. We will usually ask for any cars to be moved off the drive beforehand if they require access for vehicles or machinery. The team leader will knock on the door and check in with you, go through any final details and ask any questions. This is a great time to ask anything you are unsure about, or let the team know any other information they might need.

The team will then get started! They work hard and are very self-sufficient, so at this stage you can rest assured that everything is being taken care of by our experienced and professional team.

On completion of the work, the team will then let you know they are finished and ask you to come out and check that you are happy with everything. It’s really important to let the team know if you have any queries at this point, e.g. if anything has been missed. It’s always better to resolve any issues while the team are there. Our friendly team will endeavour to ensure that our customers are fully satisfied with the work carried out. 

6. After the job & payment

Once all of the work has been completed and you are happy with everything, we will then send you an invoice. This is usually within one to three days. We offer payment via BACS transfer, or we accept cheques. We always love to hear feedback from our customers. This helps us know what we are doing well, and if there are any areas we can improve on. an email or a phone call are always appreciated if you do have feedback you would like to share. Our team in the office can then ensure this is passed onto the rest of the team.

Get in touch!

Overall, hiring a professional tree surgery company such as Simpson Arboriculture takes the stress out of the job. Our customers can rest assured that the whole process will be taken care of from start to finish, and the job will be completed safely and effectively. By allowing our customers to understand the process, you can feel confident in choosing the right professionals for your garden needs.

You can visit our website to find out more about the services we can offer.

If you require a tree surgeon based in Lincolnshire, get in touch! Our friendly team are available to contact by phone, or via our enquiry form on our website. Quotations are free of charge and we are always happy to discuss your needs and answer any questions you may have.